Support

Open the app, tap the destination field, and type where you're going. You'll see an upfront fare estimate. Tap "Book Now" to confirm — the nearest available driver will be dispatched immediately.

Fare disputes must be submitted within 14 days of the trip. Go to your ride history in the app, tap the affected trip, and select "Dispute Fare." Alternatively, email us at support@helixride.com with your trip date and details and we'll review it promptly.

No. You are only charged when a trip is marked as completed by the driver. If your driver cancelled or never showed up and the ride was not completed, you will not be charged. You'll be automatically re-matched with another driver.

Tap the active ride on your home screen, then tap "Cancel Ride." Cancelling within 3 minutes of booking is free. After 3 minutes, a $3.99 cancellation fee applies to compensate the driver for their time and travel.

Receipts are sent automatically to your registered email address within minutes of trip completion. You can also view full trip history and receipts in the app under Profile → Ride History.

Go to Profile → Payment Methods in the app. You can add a new card, set a default, or remove saved cards at any time. Card information is processed securely by Stripe — HelixRide never stores your raw card numbers.

Download the app, select "Drive with HelixRide" on the sign-up screen, and enter your vehicle details. Your account is reviewed and verified within 24 hours. Once approved, you can go online and start accepting rides immediately.

Earnings accumulate in your in-app balance in real time after each completed trip. Payouts are transferred automatically to your linked bank account every week. You can link your bank account in Profile → Payout Settings.

You keep 80% of every fare, plus 100% of any tip the rider leaves. HelixRide retains a 20% platform fee. This is shown transparently in your earnings breakdown for every trip.

Contact our support team at support@helixride.com with the trip details. We will help coordinate with the rider to arrange retrieval at a mutually convenient time and location. Please hold the item safely until it can be returned.

Yes. You have a 15-second window to accept or decline each ride request. Declining rides does not result in penalties — you are always in full control of which trips you take.

On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive.

Go to Profile → Settings → Delete Account in the app. Alternatively, email support@helixride.com with your request. Account deletion is permanent and removes all personal data associated with your account within 30 days.

Yes. We use encrypted connections (HTTPS/TLS), never store raw card data, and limit internal access to your personal information. Read our full Privacy Policy for details on how we collect and protect your data.

Yes. Email support@helixride.com with the subject "Data Export Request" and we'll send you a full copy of your personal data within 30 days, in accordance with applicable privacy regulations.